Priority Responder - Fire & Water

SERVPRO of Palo Alto; Milpitas (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Company car

Dental insurance

Flexible schedule

Job summary

SERVPRO of Palo Alto is seeking a Priority Responder to join our team, serving as the first point of contact for clients affected by water and fire damage in the Milpitas area. You will monitor emergency alerts, arrive quickly at sites, and educate homeowners and business owners on our restoration services.

This role requires empathetic communication, ability to work flexible hours, and a valid driver's license.

Qualifications

• Experience in sales, customer service, emergency response, or related field (mitigation/restoration experience a plus).
• Ability to communicate professionally and empathetically with distressed property owners.
• Basic understanding of insurance claims and how fire losses are assessed.
• Valid U.S. driver's license and reliable transportation.

Responsibilities

• Monitor emergency dispatch channels, fire reports, and news alerts to identify fire/water damaged properties.
• Arrive promptly at fire/water damaged sites to assess the situation and establish contact with property owners.
• Provide compassionate and professional assistance to home and business owners in distress.
• Educate potential clients about our water/fire damage restoration services and how we can assist their recovery.
• Build and maintain relationships with fire departments, insurance adjusters, and other emergency response personnel.
• Secure signed service agreements and coordinate immediate emergency services if needed.
• Collaborate with our restoration team to ensure a seamless transition from emergency response to restoration.
• Attend networking events and community meetings to promote our company and services.

Job description

Benefits

• Health insurance
• Vision insurance
• Company car
• Dental insurance
• Flexible schedule

Priority Responder - Water & Fire

SERVPRO is a leader in fire and water damage restoration, dedicated to helping homeowners and businesses recover from disasters. We provide fast and professional service. We are looking for a Priority Responder to join our team and be the first point of contact for clients affected by water and fire damage.

Summary: As a Priority Responder, you will be responsible for monitoring emergency alerts from fire departments, arriving at damaged properties quickly, and offering our restoration services to property owners in need. You will serve as the face of our company, building relationships with clients, emergency personnel, and insurance professionals while ensuring quick and effective response to fire-related emergencies.

Responsibilities

• Monitor emergency dispatch channels, fire reports, and news alerts to identify fire/water damaged properties.
• Arrive promptly at fire/water damaged sites to assess the situation and establish contact with property owners.
• Provide compassionate and professional assistance to home and business owners in distress.
• Educate potential clients about our water/fire damage restoration services and how we can assist their recovery.
• Build and maintain relationships with fire departments, insurance adjusters, and other emergency response personnel.
• Secure signed service agreements and coordinate immediate emergency services if needed.
• Collaborate with our restoration team to ensure a seamless transition from emergency response to restoration.
• Attend networking events and community meetings to promote our company and services.

Requirements

• Experience in sales, customer service, emergency response, or a related field (mitigation/restoration experience is a plus).
• Ability to communicate professionally and empathetically with distressed property owners.
• Strong knowledge of water and fire restoration services or willingness to learn quickly.
• Ability to work flexible hours, including evenings, nights, and weekends, as fires occur unpredictably.
• Valid U.S. Driver's license and reliable transportation.
• Ability to work independently and make quick decisions while under pressure.
• Basic understanding of insurance claims and understanding how fire losses are assessed.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.