Priority Responder

Servpro Industries, Inc.; Milledgeville (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to a company vehicle

Mobile communication suite (Laptop/iPad)

Job summary

Servpro Industries, Inc., in Milledgeville, GA, seeks a Priority Responder to manage initial property damage incidents. This role requires strong crisis management and communication skills, focusing on customer guidance and securing service authorizations.

The successful candidate will possess 1-2 years of relevant experience and a High School Diploma, with a Bachelor's preferred. The position is pivotal for fostering customer trust and will include access to a company vehicle and other resources.

Qualifications

• Minimum of 1-2 years in sales, emergency services, or restoration management.
• Exceptional verbal and written communication skills.
• Valid driver's license with a clean record.

Responsibilities

• Arrive on-site for priority losses and establish a professional presence.
• Guide property owners through the restoration process.
• Secure service authorizations through clear communication.
• Document losses using company technology.
• Build positive relationships that lead to customer trust and referrals.

Skills

Decisive crisis management

Professional communication

Business development

Education

High School Diploma

Bachelor's degree in Business or a related field

Tools

Dbmx/xactimate

Job description

The Priority Responder serves as the primary field representative for SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management, professional communication, and business development. The successful candidate will be responsible for arriving on-site at loss scenes, assessing property damage, and securing service authorizations. This position is the "front line" of our organization, requiring an individual who can maintain a calm, professional presence in high-stress environments while driving revenue through expert consultation.

Core Responsibilities

• First Response Presence: Arrive on-site for priority losses and establish a calm, professional SERVPRO presence
• Customer Guidance: Walk property owners through the restoration process and next steps
• Service Authorization: Secure signed agreements through clear, confident communication (no high-pressure sales)
• Stakeholder Coordination: Work with homeowners, insurance adjusters, and internal teams to initiate services
• Loss Documentation: Capture photos, notes, and key details using company technology
• Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals

Schedule & Availability

• Primarily standard business hours with flexibility
• Occasional response to urgent or priority losses outside typical hours
• Not a constant on-call role, but requires the ability to respond when needed

Compensation & Structure

• Compensation: (base salary + commission) will be discussed following a successful first-round interview.
• Resources: Access to a company vehicle for use during professional hours, along with a mobile communication suite (Laptop/iPad).

Professional Requirements

• Experience: Minimum of 1-2 years in a professional environment involving sales, emergency services, or restoration management. Dbmx/xactimate experience is a plus.
• Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
• Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
• A valid driver's license and a clean motor vehicle record are mandatory.
• Education: High School Diploma required; Bachelor's degree in Business or a related field is preferred.

About SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello

SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence, integrity, and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.

Hiring Standard

This position is intentionally selective. We are seeking a professional who can operate with extreme urgency, represent our brand at an executive level, and deliver measurable results in a competitive market.

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.