Priority Responder

SERVPRO of Baldwin, Putnam and Jones Counties - 9936; Milledgeville (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Company parties

Training & development

Opportunity for advancement

Competitive salary

Free uniforms

Job summary

SERVPRO of Baldwin, Putnam and Jones Counties is hiring a Priority Responder in Milledgeville, GA. This role demands effective crisis management and professional communication to guide clients through property damage incidents. Responsibilities include securing service agreements, coordinating with stakeholders, and documenting losses. Ideal candidates will have 1-2 years of relevant experience, exceptional communication skills, and must hold a valid driver's license. A clean driving record and a high school diploma are required. Join a nationally recognized leader in restoration services offering competitive compensation and opportunities for advancement.

Qualifications

• 1-2 years in sales, emergency services, or restoration management.
• Must have a valid driver’s license and clean motor vehicle record.
• Experience with Dbmx/xactimate is a plus.

Responsibilities

• Arrive on-site for priority losses and establish a professional presence.
• Guide property owners through the restoration process.
• Secure signed service agreements through effective communication.
• Coordinate with homeowners and insurance adjusters to initiate services.
• Document losses with photos and notes using company technology.
• Build positive relationships for long-term trust and referrals.

Skills

Exceptional verbal communication skills

Decision making under pressure

Relationship building

Education

High School Diploma

Bachelor’s degree in Business or related field

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

POSITION SUMMARY

The Priority Responder serves as the primary field representative for SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management, professional communication, and business development. The successful candidate will be responsible for arriving on-site at loss scenes, assessing property damage, and securing service authorizations. This position is the "front line" of our organization, requiring an individual who can maintain a calm, professional presence in high-stress environments while driving revenue through expert consultation.

CORE RESPONSIBILITIES

• First Response Presence: Arrive on-site for priority losses and establish a calm, professional SERVPRO presence
• Customer Guidance: Walk property owners through the restoration process and next steps
• Service Authorization: Secure signed agreements through clear, confident communication (no high-pressure sales)
• Stakeholder Coordination: Work with homeowners, insurance adjusters, and internal teams to initiate services
• Loss Documentation: Capture photos, notes, and key details using company technology
• Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals

SCHEDULE & AVAILABILITY

• Primarily standard business hours with flexibility
• Occasional response to urgent or priority losses outside typical hours
• Not a constant on-call role, but requires the ability to respond when needed

COMPENSATION & STRUCTURE

• Compensation: (base salary + commission) will be discussed following a successful first-round interview.
• Resources: Access to a company vehicle for use during professional hours, along with a mobile communication suite (Laptop/iPad).

PROFESSIONAL REQUIREMENTS

• Experience: Minimum of 1-2 years in a professional environment involving sales, emergency services, or restoration management. Dbmx/xactimate experience is a plus.
• Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
• Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
• A valid driver’s license and a clean motor vehicle record are mandatory.
• Education: High School Diploma required; Bachelor’s degree in Business or a related field is preferred.

ABOUT SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello

SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence, integrity, and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.

Hiring Standard: This position is intentionally selective. We are seeking a professional who can operate with extreme urgency, represent our brand at an executive level, and deliver measurable results in a competitive market.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.