Priority Responder

ServiceMaster by McCann; Milledgeville (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Laptop/iPad access

Job summary

SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello seeks a Priority Responder to serve as the on-site first contact during the critical initial phase of property damage incidents. You will assess damage, guide owners through restoration steps, and secure authorizations, working calmly under pressure to protect the client’s interests.

The role emphasizes clear communication, strong decision-making, and collaboration with homeowners, adjusters, and internal teams to

Qualifications

• 1-2 years in sales, emergency services, or restoration management.
• Exceptional verbal and written communication; ability to speak authoritatively and empathetically.
• Ability to work independently and make high-level decisions under pressure.

Responsibilities

• Arrive on-site for priority losses and establish a calm SERVPRO presence.
• Walk property owners through the restoration process and next steps.
• Secure signed service agreements through clear communication (no high-pressure sales).
• Coordinate with homeowners, insurance adjusters, and internal teams to start services.
• Capture photos and notes using company technology.
• Build relationships leading to trust and referrals.

Skills

Verbal communication

Written communication

Independence

Customer service

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Xactimate

Dbmx

Job description

The Priority Responder serves as the primary field representative for SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello during the critical initial phase of property damage incidents. This is a high-stakes role that requires a blend of decisive crisis management, professional communication, and business development. The successful candidate will be responsible for arriving on-site at loss scenes, assessing property damage, and securing service authorizations. This position is the "front line" of our organization, requiring an individual who can maintain a calm, professional presence in high-stress environments while driving revenue through expert consultation.

CORE RESPONSIBILITIES

• First Response Presence: Arrive on-site for priority losses and establish a calm, professional SERVPRO presence
• Customer Guidance: Walk property owners through the restoration process and next steps
• Service Authorization: Secure signed agreements through clear, confident communication (no high-pressure sales)
• Stakeholder Coordination: Work with homeowners, insurance adjusters, and internal teams to initiate services
• Loss Documentation: Capture photos, notes, and key details using company technology
• Relationship Building: Create positive first impressions that lead to long-term customer trust and referrals

SCHEDULE & AVAILABILITY

• Primarily standard business hours with flexibility
• Occasional response to urgent or priority losses outside typical hours
• Not a constant on-call role, but requires the ability to respond when needed

COMPENSATION & STRUCTURE

• Compensation: (base salary + commission) will be discussed following a successful first-round interview.
• Resources: Access to a company vehicle for use during professional hours, along with a mobile communication suite (Laptop/iPad).

PROFESSIONAL REQUIREMENTS

• Experience: Minimum of 1-2 years in a professional environment involving sales, emergency services, or restoration management. Dbmx/xactimate experience is a plus.
• Communication: Exceptional verbal and written communication skills; must be able to speak authoritatively and empathetically to individuals in distress.
• Proven ability to operate independently and make high-level decisions under pressure without direct supervision.
• A valid driver’s license and a clean motor vehicle record are mandatory.
• Education: High School Diploma required; Bachelor’s degree in Business or a related field is preferred.

ABOUT SERVPRO of Baldwin, Putnam, & Jones / SERVPRO of Monroe, Madison, & Monticello

SERVPRO is a nationally recognized leader in restoration services. We pride ourselves on a culture of excellence, integrity, and rapid response. The Priority Responder is a critical component of our growth strategy and is held to the highest standard of professional conduct.

Hiring Standard: This position is intentionally selective. We are seeking a professional who can operate with extreme urgency, represent our brand at an executive level, and deliver measurable results in a competitive market.

Picture yourself here fulfilling your potential.

At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.