Print Shop Customer Service & Production Support

AlphaGraphics Northbrook / Deerfield; Durant (OK); In loco; USD 21.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

8 company-paid holidays

Weekend off

On-the-job training

Growth opportunities

Descrizione del lavoro

AlphaGraphics is seeking a dependable Customer Service Representative to be the first point of contact for print and marketing customers. This hybrid role covers front counter inquiries, phone and email requests, and production assistance when deadlines are tight.

You will greet customers, quote and process orders, and ensure print readiness while supporting the production team to keep jobs on schedule. Relevant skills and a positive attitude are essential for success.

Competenze

• High school diploma or equivalent.
• Excellent communication and interpersonal skills in person, by phone, and in writing.
• Basic computer skills (email, Microsoft Office, data entry).
• Ability to lift up to 40 lbs and stand for extended periods.
• Must be available Monday–Friday, 8:00 AM–5:00 PM.
• Willingness and ability to assist in production when needed.

Mansioni

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally.
• Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.).
• Prepare quotes, enter orders, and process payments accurately.
• Review customer files for print readiness and communicate any issues.
• Follow up on order status, pickups, and deliveries.
• Resolve customer concerns with a positive, solution-focused attitude.
• Assist the production team during peak periods and rush deadlines.
• Help with printing-related tasks and ensure quality checks meet specifications.

Conoscenze

Customer service

Communication

Multitasking

Data entry

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

AlphaGraphics is seeking a dependable Customer Service Representative to be the first point of contact for print and marketing customers. This hybrid role covers front counter inquiries, phone and email requests, and production assistance when deadlines are tight.

You will greet customers, quote and process orders, and ensure print readiness while supporting the production team to keep jobs on schedule. Relevant skills and a positive attitude are essential for success.