Print Production & Customer Service Associate

AlphaGraphics San Marcos; Durant (OK); Hybrid; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Training & development

Paid time off

8 company-paid holidays per year

Job summary

AlphaGraphics is seeking a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This hybrid role handles front counter, phone, and email inquiries, and supports the production team to keep jobs on schedule.

Responsibilities include greeting customers, quoting, order entry, payments, and ensuring print readiness, with a focus on positive, solution-oriented service.

Qualifications

• Excellent communication and interpersonal skills, in person, by phone, and in writing.
• Strong attention to detail and accuracy.
• Ability to multitask and stay calm in a fast-paced, deadline-driven environment.
• Willingness and ability to assist in production when needed.
• Basic computer skills (email, Microsoft Office, data entry).

Responsibilities

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally.
• Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.).
• Prepare quotes, enter orders, and process payments accurately.
• Review customer files for print readiness and communicate any issues.
• Follow up on order status, pickups, and deliveries.
• Resolve customer concerns with a positive, solution-focused attitude.

Skills

Customer service

Communication

Attention to detail

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

AlphaGraphics is seeking a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This hybrid role handles front counter, phone, and email inquiries, and supports the production team to keep jobs on schedule.

Responsibilities include greeting customers, quoting, order entry, payments, and ensuring print readiness, with a focus on positive, solution-oriented service.