Retail Customer Service Representative

AlphaGraphics - US878; Durant (OK); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Training & development

8 company-paid holidays per year

Full-time schedule

Job summary

AlphaGraphics is seeking a dependable Customer Service Representative to be the first contact for print and marketing customers. This hybrid role covers front counter, phone, and email support, with opportunities to assist the production team during busy periods.

Responsibilities include greeting customers, quoting and processing orders, and ensuring print readiness. Requires strong communication, attention to detail, and readiness to support production when needed.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Willingness to assist in production when needed.
• Basic computer skills (email, data entry).
• Ability to lift up to 40 lbs and stand for extended periods.

Responsibilities

• Greet and assist walk-in customers, and answer calls and emails promptly.
• Understand customer needs and recommend printing services (printing, signage, banners, business cards, brochures, promotional items, etc.).
• Prepare quotes, enter orders, and process payments accurately.
• Review customer files for print readiness and communicate any issues.
• Follow up on order status, pickups, and deliveries.
• Assist production during peak periods and with finishing tasks.

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic computer skills

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Printing equipment basics

Job description

Benefits

• Paid time off
• Training & development

Customer Service Representative / Production Support

AlphaGraphics | Full-Time | Monday-Friday, 8:0 AM - 5:00 PM

About the Role

AlphaGraphics is looking for a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This is a hybrid role: you'll handle customer needs at the front counter, by phone, and by email, and when production gets busy, you'll jump in to help the production team keep jobs on schedule.

Responsibilities

Customer Service

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally
• Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.)
• Prepare quotes, enter orders, and process payments accurately
• Review customer files for print readiness and communicate any issues
• Follow up on order status, pickups, and deliveries
• Resolve customer concerns with a positive, solution-focused attitude

Production Support

• Assist the production team during peak periods and rush deadlines
• Help with tasks such as printing, cutting, trimming, collating, binding, laminating, packaging, and order staging
• Load paper, replenish supplies, and keep work areas clean and organized
• Perform quality checks to make sure finished jobs match order specifications

Requirements

• Must be available to work Monday-Friday, 8:00 AM - 5:00 PM, reliably and on time
• Excellent communication and interpersonal skills, in person, by phone, and in writing
• Strong attention to detail and accuracy
• Ability to multitask and stay calm in a fast-paced, deadline-driven environment
• Willingness and ability to assist in production when needed
• Basic computer skills (email, Microsoft Office, data entry)
• Ability to lift up to 40 lbs, and to stand, bend, and move for extended periods
• High school diploma or equivalent

What We Offer

• Competitive pay of $15-$17 per hour, based on experience
• 8 company-paid holidays per year
• Stable, full-time schedule with weekends off
• On-the-job training in printing and production processes
• Opportunity to learn and grow within a respected national brand
• Team-oriented, creative work environment