Customer Service & Production Support Specialist

AlphaGraphics US 219; Durant (OK); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Full-time position

On-the-job training

Growth opportunities

Team environment

Job summary

AlphaGraphics US 219 is seeking a dependable Customer Service Representative to be the first point of contact for our print and marketing customers. This hybrid role combines front-counter service with production support to keep jobs on schedule.

You will greet customers, handle inquiries by phone and email, prepare quotes, and assist the production team during peak periods. A strong focus on accuracy and communication is essential for success in this busy environment.

Qualifications

• Must be available Monday-Friday, 8:00 AM – 5:00 PM.
• Excellent communication and interpersonal skills, in person, by phone, and in writing.
• Ability to multitask and stay calm in a fast-paced environment.
• Willingness to assist in production when needed.

Responsibilities

• Greet and assist walk-in customers and answer calls and emails promptly.
• Recommend printing, signage, banners, business cards, brochures, and promotional items.
• Prepare quotes, enter orders, and process payments accurately.
• Review customer files for print readiness and communicate any issues.
• Follow up on order status, pickups, and deliveries.
• Resolve customer concerns with a positive, solution-focused attitude.
• Assist production team during peak periods and with printing/cutting/binding tasks.

Skills

Customer service

Production support

Communication

Multitasking

Data entry

Education

High school diploma

Tools

Microsoft Office

Job description

AlphaGraphics US 219 is seeking a dependable Customer Service Representative to be the first point of contact for our print and marketing customers. This hybrid role combines front-counter service with production support to keep jobs on schedule.

You will greet customers, handle inquiries by phone and email, prepare quotes, and assist the production team during peak periods. A strong focus on accuracy and communication is essential for success in this busy environment.