Print & Customer Care Specialist (Hybrid)

AlphaGraphics of Greenway Plaza; Durant (OK); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

AlphaGraphics of Greenway Plaza in Durant, OK is seeking a dependable Customer Service Representative to be the first point of contact for print and marketing projects. This hybrid role combines front-counter service, phone, and email support with production assistance when deadlines tighten.

You will greet customers, quote jobs, enter orders, and coordinate with the production team to keep projects on schedule.

Qualifications

• Excellent customer-facing communication skills across in-person, phone, and email.
• Ability to manage multiple tasks and stay organized in a deadline-driven environment.
• Basic computer skills including email and MS Office.

Responsibilities

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally.
• Understand customer needs and recommend printing, signage, banners, business cards, brochures, and promotional items.
• Prepare quotes, enter orders, and process payments accurately.
• Review customer files for print readiness and communicate any issues.
• Follow up on order status, pickups, and deliveries.
• Resolve customer concerns with a positive, solution-focused attitude.
• Assist the production team during peak periods and rush deadlines.
• Help with printing, cutting, trimming, collating, binding, laminating, packaging, and order staging.
• Load paper, replenish supplies, and keep work areas clean and organized.
• Perform quality checks to ensure finished jobs match order specifications.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Data entry

Microsoft Office

Physical stamina

Education

High school diploma or equivalent

Job description

AlphaGraphics of Greenway Plaza in Durant, OK is seeking a dependable Customer Service Representative to be the first point of contact for print and marketing projects. This hybrid role combines front-counter service, phone, and email support with production assistance when deadlines tighten.

You will greet customers, quote jobs, enter orders, and coordinate with the production team to keep projects on schedule.