Retail Customer Service Representative

AlphaGraphics Northbrook / Deerfield; Durant (OK); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

8 company-paid holidays

Weekend off

On-the-job training

Growth opportunities

Job summary

AlphaGraphics is seeking a dependable Customer Service Representative to be the first point of contact for print and marketing customers. This hybrid role covers front counter inquiries, phone and email requests, and production assistance when deadlines are tight.

You will greet customers, quote and process orders, and ensure print readiness while supporting the production team to keep jobs on schedule. Relevant skills and a positive attitude are essential for success.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills in person, by phone, and in writing.
• Basic computer skills (email, Microsoft Office, data entry).
• Ability to lift up to 40 lbs and stand for extended periods.
• Must be available Monday–Friday, 8:00 AM–5:00 PM.
• Willingness and ability to assist in production when needed.

Responsibilities

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally.
• Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.).
• Prepare quotes, enter orders, and process payments accurately.
• Review customer files for print readiness and communicate any issues.
• Follow up on order status, pickups, and deliveries.
• Resolve customer concerns with a positive, solution-focused attitude.
• Assist the production team during peak periods and rush deadlines.
• Help with printing-related tasks and ensure quality checks meet specifications.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• Paid time off
• Training & development

Customer Service Representative / Production Support

AlphaGraphics | Full-Time | Monday-Friday, 8:00 AM - 5:00 PM

About The Role

AlphaGraphics is looking for a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This is a hybrid role: you’ll handle customer needs at the front counter, by phone, and by email, and when production gets busy, you’ll jump in to help the production team keep jobs on schedule.

Responsibilities

Customer Service

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally
• Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.)
• Prepare quotes, enter orders, and process payments accurately
• Review customer files for print readiness and communicate any issues
• Follow up on order status, pickups, and deliveries
• Resolve customer concerns with a positive, solution-focused attitude

Production Support

• Assist the production team during peak periods and rush deadlines
• Help with tasks such as printing, cutting, trimming, collating, binding, laminating, packaging, and order staging
• Load paper, replenish supplies, and keep work areas clean and organized
• Perform quality checks to make sure finished jobs match order specifications

Requirements

• Must be available to work Monday-Friday, 8:00 AM - 5:00 PM, reliably and on time
• Excellent communication and interpersonal skills, in person, by phone, and in writing
• Strong attention to detail and accuracy
• Ability to multitask and stay calm in a fast-paced, deadline-driven environment
• Willingness and ability to assist in production when needed
• Basic computer skills (email, Microsoft Office, data entry)
• Ability to lift up to 40 lbs, and to stand, bend, and move for extended periods
• High school diploma or equivalent

What We Offer

• Competitive pay of $15-$17 per hour, based on experience
• 8 company-paid holidays per year
• Stable, full-time schedule with weekends off
• On-the-job training in printing and production processes
• Opportunity to learn and grow within a respected national brand
• Team-oriented, creative work environment
• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.