Print Services & Client Success Manager

Tag; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Tag is seeking an Account Manager, Sourcing in New York to lead print procurement for a portfolio of client accounts. You will define service delivery standards, collaborate with cross-functional teams, and drive cost-to-serve improvements while promoting continuous improvement.

The role emphasizes operational excellence, strong client service, and the ability to scale multi-service print solutions across accounts. Printing experience is essential, and you will mentor associates to meet targets.

Qualifications

• Five or more years' experience in a print procurement, marketing services or print management client facing environment with a mix of transactional, traditional, and direct
• Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
• Excellent client service skills with a service-minded approach towards the client
• Proven experience in the delivery and management of complex multi-service solutions for

Responsibilities

• Establish the quality of service delivery across their portfolio of accounts
• Implement standardized processes for all aspects of operations
• Track operational controls and ensure management information reporting requirements are fulfilled
• Accomplish action items from account plans
• Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
• Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
• Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
• Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services
• Manage overall performance metrics of accounts/departments against contract/target metrics
• Provide team with clear communications regarding target metrics/expectations and support their achievements
• Manage the selection, induction, development, retention, motivation and performance of direct reports
• Support new business implementation
• Cascade key business and organizational messages down to the associate level, per the appropriate channels
• Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
• Follow delegations of authority for operations team
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

Skills

Print procurement experience

Client service orientation

Account management

Job description

Tag is seeking an Account Manager, Sourcing in New York to lead print procurement for a portfolio of client accounts. You will define service delivery standards, collaborate with cross-functional teams, and drive cost-to-serve improvements while promoting continuous improvement.

The role emphasizes operational excellence, strong client service, and the ability to scale multi-service print solutions across accounts. Printing experience is essential, and you will mentor associates to meet targets.