Print & Production Lead, Customer Experience

FedEx; Chicago (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

FedEx Office in Chicago is seeking a Lead Consultant to deliver consultative customer service, manage production flow, and coordinate store activities. You will take orders, provide pricing, and recommend FedEx Office products and services while ensuring quality throughout the production process.

The role requires standing, lifting up to 55 pounds, and leadership to guide team members on shifts. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Leads digital imaging and runs black and white or color production on orders.

Skills

Customer service

Communication skills

Leadership

Education

High school diploma or equivalent education

Job description

FedEx Office in Chicago is seeking a Lead Consultant to deliver consultative customer service, manage production flow, and coordinate store activities. You will take orders, provide pricing, and recommend FedEx Office products and services while ensuring quality throughout the production process.

The role requires standing, lifting up to 55 pounds, and leadership to guide team members on shifts. Strong communication and organizational skills are essential for success.