Lead Retail Services & Print Production Specialist

FedEx; Chandler (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to manage customer orders, coordinate store activities and production flow, and provide expert service. The role involves pricing, consultative selling, and overseeing complex orders across print, signs, graphics, and shipping.

Leading by example, you will guide team members on one or more shifts, ensure quality during production, and maintain strong customer communication while meeting deadlines and store targets.

Qualifications

• Excellent verbal and written communication required.
• 2+ years of specialized experience.
• Ability to operate POS and handle financial transactions.

Responsibilities

• Take customer orders and provide pricing information.
• Coordinate store activities and production flow to ensure orders are done right and on time.
• Operate the POS terminal and handle financial transactions.
• Assist in training store team members and support leadership on shifts.
• Coordinate pick-up and delivery of customer orders.

Skills

Verbal communication

Written communication

Customer service

Consultative selling

Team leadership

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant to manage customer orders, coordinate store activities and production flow, and provide expert service. The role involves pricing, consultative selling, and overseeing complex orders across print, signs, graphics, and shipping.

Leading by example, you will guide team members on one or more shifts, ensure quality during production, and maintain strong customer communication while meeting deadlines and store targets.