Print Production & Customer Relations Specialist

Paulsen Printing Company; Memphis (TN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Paulsen Printing Company in Memphis, TN is seeking a proactive customer service coordinator to serve as the primary contact for clients from estimate to delivery. You will manage print orders, coordinate production schedules, and ensure accuracy and timely updates to customers.

This role requires strong communication, organization, and attention to detail, with at least two years in printing. You will collaborate with prepress, pressroom, bindery, and mailing teams, handling multiple projects in

Qualifications

• Experience in coordinating print projects and communicating with clients.
• Ability to manage deadlines and multiple priorities in a production environment.
• Strong interpersonal skills and responsive client service.
• Proven reliability and detail-oriented approach.

Responsibilities

• Manage customer print orders and production schedules
• Communicate project specifications, timelines, and updates to customers
• Coordinate workflow with prepress, pressroom, bindery, mailing, and shipping departments
• Prepare and review job tickets for accuracy
• Maintain strong customer relationships through responsive service
• Assist with sourcing apparel and promotional products as needed
• Support direct mail projects and related production coordination
• Manage multiple projects in a fast-paced environment

Skills

Customer service

Communication

Organization

Attention to detail

Reliability

Time management

Education

2 years printing industry experience

Job description

Serve as the primary contact for customers while coordinating print projects from estimate through production and delivery with accuracy, professionalism, and attention to detail.

Responsibilities

• Manage customer print orders and production schedules
• Communicate project specifications, timelines, and updates to customers
• Coordinate workflow with prepress, pressroom, bindery, mailing, and shipping departments
• Prepare and review job tickets for accuracy
• Maintain strong customer relationships through responsive service
• Assist with sourcing apparel and promotional products as needed
• Support direct mail projects and related production coordination
• Manage multiple projects in a fast-paced environment

Qualifications

• Minimum 2 years of experience in the printing industry
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Exceptional work ethic and reliability
• Ability to manage deadlines and multiple priorities
• Experience with apparel sourcing, promotional products, or direct mail a plus

Paulsen Printing Company
4753 S. Mendenhall Road
Memphis, TN 38141