Print & Customer Service Specialist (Production Support)

Alphagraphicsfranchise; Durant (OK); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

8 holidays per year

Weekends off

On-the-job training

Career growth

Team environment

Job summary

AlphaGraphics is seeking a dependable Customer Service Representative to be the first point of contact for our print and marketing customers. This hybrid role combines front-counter service with phone and email support, plus hands-on help in production when busier moments require it.

You will greet customers, quote and process orders, assist with printing and signage projects, and ensure timely delivery. The position offers a full-time schedule, weekday hours, paid holidays, and on-the-job

Qualifications

• Required Monday–Friday, 8:00 AM–5:00 PM with reliability and punctuality.
• Excellent communication skills in person, phone, and writing.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Willingness to assist in production when needed.
• Basic computer skills (email, data entry).
• Ability to lift up to 40 lbs and stand/bend for extended periods.

Responsibilities

• Greet walk-in customers and manage calls/emails promptly and professionally.
• Understand customer needs and recommend printing, signage, and promotional products.
• Prepare quotes, enter orders, and process payments accurately.
• Review files for print readiness and communicate issues.
• Follow up on order status, pickups, and deliveries.
• Resolve customer concerns with a positive, solution-focused attitude.
• Assist production team during peak periods and rush deadlines.
• Help with printing, cutting, trimming, binding, laminating, and packaging.
• Load paper, replenish supplies, and keep work areas organized.
• Perform quality checks to ensure orders match specifications.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Adaptability

Time management

Data entry

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

AlphaGraphics is seeking a dependable Customer Service Representative to be the first point of contact for our print and marketing customers. This hybrid role combines front-counter service with phone and email support, plus hands-on help in production when busier moments require it.

You will greet customers, quote and process orders, assist with printing and signage projects, and ensure timely delivery. The position offers a full-time schedule, weekday hours, paid holidays, and on-the-job