Print Services Client Success Specialist

KHR - Recruitment Specialists; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

KHR - Recruitment Specialists is seeking an experienced Customer Service Executive for a Rochester-based print management company. The role focuses on serving clients, coordinating with sales and production, and ensuring orders progress from enquiry to completion.

The ideal candidate has print industry knowledge, excellent communication skills, and strong organisational abilities to manage multiple orders and deadlines effectively.

Qualifications

• Experience in print management or print-related customer service.
• Understanding of print production and order processes.
• Experience handling customer print orders from enquiry to completion.
• Excellent telephone, email and in-person communication skills.
• Strong administration and organisational skills.
• Ability to manage multiple customer requirements and deadlines.
• Excellent attention to detail.
• Proactive, solutions-focused approach.
• Confident in negotiating and managing potential account issues.
• Able to work under pressure.
• Proficient in MS Office (Excel/Outlook/Word).

Responsibilities

• Act as a key contact between customers, sales and internal teams.
• Manage client communication via telephone, email and in person.
• Process and raise print orders; monitor progress.
• Coordinate with production and internal teams to meet deadlines.
• Chase orders and keep customers updated.
• Resolve customer queries and potential account issues.
• Understand customer requirements and propose print solutions.
• Provide general administration and order-management support.
• Identify and resolve problems proactively.
• Handle multiple orders and priorities in a fast-paced environment.

Skills

Customer service

Communication

Administration

Time management

Attention to detail

Problem solving

Multi-tasking

Negotiation

Work under pressure

MS Office

Tools

Microsoft Office

Excel

Outlook

Word

Job description

KHR - Recruitment Specialists is seeking an experienced Customer Service Executive for a Rochester-based print management company. The role focuses on serving clients, coordinating with sales and production, and ensuring orders progress from enquiry to completion.

The ideal candidate has print industry knowledge, excellent communication skills, and strong organisational abilities to manage multiple orders and deadlines effectively.