Print & Mail Center Leader

MCS Group; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Kaiser Permanente in Washington, DC is seeking a Site Print and Mail Lead for a full-time position with benefits. The role focuses on overseeing Print Center and Mail Center operations, ensuring timely production and mail processing for client accounts.

You will supervise staff at the client location, set performance expectations, and coordinate equipment maintenance while maintaining logs and responding to service inquiries.

Qualifications

• Minimum of 5 years related experience with 3 years of management experience.
• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• Strong leadership and client relations skills.
• Excellent interpersonal and communication skills.
• Strong knowledge of print production and mail center operations.
• Ability to analyze data and develop reports.
• Proficient in Word, Excel, Outlook, Teams, and Adobe.
• Ability to work independently and as part of a team.
• Acute attention to detail.

Responsibilities

• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.
• Supervise all staff assigned to the client location.
• Provide direction, establish expectations, and maintain performance standards.
• Foster a professional, safe, and customer-focused work environment.
• Review and approve employee timesheets.
• Prepare billing and production reports.

Skills

Print production

Mail center operations

Leadership

Client relations

Data analysis

Microsoft Word

Excel

Outlook

Adobe

Project management

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Fiery software

Microsoft Word

Excel

Outlook

Teams

Adobe

Job description

Kaiser Permanente in Washington, DC is seeking a Site Print and Mail Lead for a full-time position with benefits. The role focuses on overseeing Print Center and Mail Center operations, ensuring timely production and mail processing for client accounts.

You will supervise staff at the client location, set performance expectations, and coordinate equipment maintenance while maintaining logs and responding to service inquiries.