Print & Mail Center Lead - Operations & Client Services

The-Mcs-Group,-Inc; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Full benefits

Job summary

The MCS Group, Inc. is hiring a Site Print and Mail Lead in Washington, DC for a full-time role with full benefits.

You will oversee the Print Center and Mail Center, manage daily production and mail processing, ensure timely responses to client inquiries, and supervise staff at the client location. Ideal candidates bring 5+ years related experience with 3 years of management, strong leadership, and excellent communication skills.

Qualifications

• Minimum of 5 years related experience plus 3 years of management experience.
• A High School Diploma or equivalent.
• An associate degree or bachelor’s degree is preferred.
• Strong leadership and client relations.
• Excellent interpersonal skills.
• Strong knowledge of print production and mail center operations.
• Ability to analyze data and develop reports.
• Problem-solve and make informed decisions.
• Proficient in Word, Excel, Outlook, Teams and Adobe.

Responsibilities

• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Perform print production and finishing services (cutting, binding, laminating).
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.
• Supervise all employees at the client location.
• Provide direction, set expectations, and maintain performance standards.
• Foster a professional, safe, and customer-focused work environment.
• Monitor inventory, replenish supplies, and manage postage funding.

Skills

Leadership

Client relations

Interpersonal skills

Print production & mail center ops

Data analysis & reporting

Problem solving

Communication (verbal & written)

Project management

Analytics

Organization

Strategic thinking

Critical thinking

Team player

Independent work

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

Teams

Adobe

Job description

The MCS Group, Inc. is hiring a Site Print and Mail Lead in Washington, DC for a full-time role with full benefits.

You will oversee the Print Center and Mail Center, manage daily production and mail processing, ensure timely responses to client inquiries, and supervise staff at the client location. Ideal candidates bring 5+ years related experience with 3 years of management, strong leadership, and excellent communication skills.