Site Print and Mail Lead

The-Mcs-Group,-Inc; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Full benefits

Job summary

The MCS Group, Inc. is hiring a Site Print and Mail Lead in Washington, DC for a full-time role with full benefits.

You will oversee the Print Center and Mail Center, manage daily production and mail processing, ensure timely responses to client inquiries, and supervise staff at the client location. Ideal candidates bring 5+ years related experience with 3 years of management, strong leadership, and excellent communication skills.

Qualifications

• Minimum of 5 years related experience plus 3 years of management experience.
• A High School Diploma or equivalent.
• An associate degree or bachelor’s degree is preferred.
• Strong leadership and client relations.
• Excellent interpersonal skills.
• Strong knowledge of print production and mail center operations.
• Ability to analyze data and develop reports.
• Problem-solve and make informed decisions.
• Proficient in Word, Excel, Outlook, Teams and Adobe.

Responsibilities

• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Perform print production and finishing services (cutting, binding, laminating).
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.
• Supervise all employees at the client location.
• Provide direction, set expectations, and maintain performance standards.
• Foster a professional, safe, and customer-focused work environment.
• Monitor inventory, replenish supplies, and manage postage funding.

Skills

Leadership

Client relations

Interpersonal skills

Print production & mail center ops

Data analysis & reporting

Problem solving

Communication (verbal & written)

Project management

Analytics

Organization

Strategic thinking

Critical thinking

Team player

Independent work

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

Teams

Adobe

Job description

***We Are Hiring*** Full-Time Position ~ Full Benefits

The MCS Group, Inc. is hiring a high-energy, Site Print and Mail Lead for an immediate full-time opening. This role requires an individual with printing experience, primarily using Fiery software, while actively supporting daily office services.

ESSENTIAL DUTIES & TASKS

• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Perform print production and finishing services such as: Cutting, Binding and Laminating
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.

Leadership & Staff Management

• Supervise all MCS employees assigned to the client location.
• Provide direction, establish expectations, and maintain performance standards.
• Hold team members accountable for productivity and service quality.
• Foster a professional, safe, and customer-focused work environment.

Customer & Client Relations

• Serve as the primary management contact for customers and client representatives.
• Resolve customer complaints and service issues.
• Communicate regularly with client contacts.
• Recommend and implement process improvements to increase efficiency.

Weekly Responsibilities

• Monitor and replenish print and mail supplies.
• Conduct inventory management.
• Review mail distribution issues.
• Manage postage funding and account balances.
• Review and approve employee timesheets.

Monthly Responsibilities

• Prepare billing and production reports.
• Track print volumes, copier meter reads, and operational metrics.
• Enter production data into company reporting systems.
• Document cost-savings initiatives.
• Complete required training.

Quarterly Responsibilities

• Participate in client business reviews.
• Review chargeback and operational costs.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of (5) years related experience + three (3) years of management experience.
• High School Diploma or equivalent
• An associate degree or bachelor's degree is preferred.
• Strong leadership and client relations
• Excellent interpersonal skills
• Strong knowledge of print production & mail center operations
• Ability to analyze data and develop reports
• Problem-solve, and make informed decisions.
• Strong knowledge of Microsoft Word, Excel, Outlook, Teams, and Adobe.
• Excellent verbal and written communication skills, including procedural writing and creation.
• Proficient in project management, analytics, organization, and strategic and critical thinking
• Ability to interact effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.