Site Print and Mail Lead

MCS Group; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Kaiser Permanente in Washington, DC is seeking a Site Print and Mail Lead for a full-time position with benefits. The role focuses on overseeing Print Center and Mail Center operations, ensuring timely production and mail processing for client accounts.

You will supervise staff at the client location, set performance expectations, and coordinate equipment maintenance while maintaining logs and responding to service inquiries.

Qualifications

• Minimum of 5 years related experience with 3 years of management experience.
• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• Strong leadership and client relations skills.
• Excellent interpersonal and communication skills.
• Strong knowledge of print production and mail center operations.
• Ability to analyze data and develop reports.
• Proficient in Word, Excel, Outlook, Teams, and Adobe.
• Ability to work independently and as part of a team.
• Acute attention to detail.

Responsibilities

• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.
• Supervise all staff assigned to the client location.
• Provide direction, establish expectations, and maintain performance standards.
• Foster a professional, safe, and customer-focused work environment.
• Review and approve employee timesheets.
• Prepare billing and production reports.

Skills

Print production

Mail center operations

Leadership

Client relations

Data analysis

Microsoft Word

Excel

Outlook

Adobe

Project management

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Fiery software

Microsoft Word

Excel

Outlook

Teams

Adobe

Job description

Kaiser Permanente
700 Second Street Ne
Washington, DC 20002, USA

***We Are Hiring*** Full-Time Position ~ Full Benefits

The MCS Group, Inc. is hiring a high‑energy, Site Print and Mail Lead for an immediate full-time opening. This role requires an individual with printing experience, primarily using Fiery software, while actively supporting daily office services.

ESSENTIAL DUTIES & TASKS

• Oversee all Print Center and Mail Center functions.
• Manage daily print production and mail processing activities.
• Review and prioritize print requests to meet deadlines.
• Perform print production and finishing services such as: Cutting, Binding and Laminating
• Coordinate equipment maintenance and vendor service calls.
• Process incoming and outgoing mail and packages.
• Maintain production logs and tracking records.
• Ensure timely responses to customer inquiries and service issues.

Leadership & Staff Management

• Supervise all MCS employees assigned to the client location.
• Provide direction, establish expectations, and maintain performance standards.
• Hold team members accountable for productivity and service quality.
• Foster a professional, safe, and customer-focused work environment.

Customer & Client Relations

• Serve as the primary management contact for customers and client representatives.
• Resolve customer complaints and service issues.
• Communicate regularly with client contacts.
• Recommend and implement process improvements to increase efficiency.

Weekly Responsibilities

• Monitor and replenish print and mail supplies.
• Conduct inventory management.
• Review mail distribution issues.
• Manage postage funding and account balances.
• Review and approve employee timesheets.

Monthly Responsibilities

• Prepare billing and production reports.
• Track print volumes, copier meter reads, and operational metrics.
• Enter production data into company reporting systems.
• Document cost-savings initiatives.
• Complete required training.

Quarterly Responsibilities

• Participate in client business reviews.
• Review chargeback and operational costs.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Minimum of (5) years related experience + three (3) years of management experience.
• High School Diploma or equivalent
• An associate degree or bachelor’s degree is preferred.
• Strong leadership and client relations
• Excellent interpersonal skills
• Strong knowledge of print production & mail center operations
• Ability to analyze data and develop reports
• Problem-solve, and make informed decisions.
• Strong knowledge of Microsoft Word, Excel, Outlook, Teams, and Adobe.
• Excellent verbal and written communication skills, including procedural writing and creation.
• Proficient in project management, analytics, organization, and strategic and critical thinking
• Ability to interact effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.