Print CSR: Customer Success & Growth Advocate

AlphaGraphics; Spring (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Competitive compensation

Flexible scheduling

Career path development

Job summary

AlphaGraphics in Spring, TX is seeking a full-time Customer Service Representative to build positive relationships with customers and ensure their needs are met. The CSR will serve as the internal face of the organization, conveying our printing capabilities and services to clients.

Ideal candidates will have print knowledge, strong communication skills, and the ability to assess customer needs and collaborate with team members to deliver high-quality solutions.

Qualifications

• Print knowledge is a must.
• Experience conducting customer needs assessments and meeting quality standards.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Print knowledge

Communication skills

Needs assessment

Relationship building

Job description

AlphaGraphics in Spring, TX is seeking a full-time Customer Service Representative to build positive relationships with customers and ensure their needs are met. The CSR will serve as the internal face of the organization, conveying our printing capabilities and services to clients.

Ideal candidates will have print knowledge, strong communication skills, and the ability to assess customer needs and collaborate with team members to deliver high-quality solutions.