Customer Service Representative

AlphaGraphics - US715; Chicago (IL); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Free snacks

Flexible scheduling

Career path development

Training & development

Job summary

AlphaGraphics - US715 is seeking a Customer Service Representative (CSR) to join our team full-time. The CSR will be the main internal liaison, translating customer needs into service requests, pricing, and order details for the printing shop.

Candidate should be customer-focused, communicative, and capable of working with PrintSmith Software and Adobe tools. We value collaboration, dependability, and a positive attitude to drive client satisfaction and business growth.

Qualifications

• Customer-focused approach with ability to understand client needs.
• Excellent verbal and written communication; strong interpersonal skills.
• Experience coordinating with internal teams to fulfill printing orders.
• Familiarity with design tools and Adobe suite preferred.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey expertise on products, services, pricing to customers.
• Communicate customer requirements to support team per policies.
• Take orders, manage pricing, and process billing for printing services.
• Determine charges, collect payments, and arrange invoicing.

Skills

Customer service

Communication

Relationship building

Adobe suite

Print shop experience

Coachability

Problem solving

Organizational skills

Tools

PrintSmith Software

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Competitive base Compensation plus commissions on the revenue
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect of You

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
• Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
• Knowledge and experience in a printing shop would be preferred
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

What You Bring to the Table

• Print shop experience preferred but not required
• Fun person with positive attitude with customers
• Adobe suite design experience preferred.
• Someone who is coachable and has a desire to learn new things everyday
• Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal proactive communication skills
• Strong organizational skills, highly organized on emails and workloads
• Desire to continuously look for ways to help people going extra mile with our customers and staff
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.