Print Solutions Customer Service Specialist

AlphaGraphics - US651; The Woodlands (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

AlphaGraphics - US651 is seeking a Customer Service Representative (CSR) to join our full-time team in The Woodlands, TX. The CSR will establish and maintain positive relationships with customers, ensuring their needs are met.

Prior print knowledge (1–3 years) is required as part of delivering accurate product and service information. Join a small, collaborative, fast-paced local team that values dependability and contribution to the company’s success.

Qualifications

• Experience conducting customer needs assessments.
• Strong written and verbal communication skills.
• Ability to build relationships with customers and teammates.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our expertise in products, services, and capabilities to customers.
• Act as an external educator to the community and customers.
• Communicate customer requirements to the support team according to policies.
• Call or meet customers to provide information, take orders, or handle complaints.
• Determine charges for services, collect deposits or payments, or arrange billing.
• Attract potential customers by answering product and service questions and suggesting information.

Skills

Customer service

Relationship building

Communication

Critical thinking

Problem solving

Job description

AlphaGraphics - US651 is seeking a Customer Service Representative (CSR) to join our full-time team in The Woodlands, TX. The CSR will establish and maintain positive relationships with customers, ensuring their needs are met.

Prior print knowledge (1–3 years) is required as part of delivering accurate product and service information. Join a small, collaborative, fast-paced local team that values dependability and contribution to the company’s success.