Customer Service Pro — Flexible Schedule & Growth

AlphaGraphics - US822; Lansdale (Montgomery County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Wellness resources

Career path development

Team collaboration culture

Job summary

AlphaGraphics is seeking a Customer Service Representative (CSR) in Lansdale to build positive relationships with customers, ensure their needs are met, and serve as the primary internal representative of the organization. This full-time role emphasizes collaboration, knowledge of products and capabilities, and community education.

The team values hard work, teamwork, and a friendly, service-oriented approach, with opportunities for career path development in a small, fast-paced environment.

Qualifications

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths and weaknesses of alternative solutions.
• Knowledge of PrintSmith a plus.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, or obtain details of complaints.
• Determine charges for services requested, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessment

Relationship building

Written and verbal communication

People-oriented

Critical thinking

Tools

PrintSmith

Job description

AlphaGraphics is seeking a Customer Service Representative (CSR) in Lansdale to build positive relationships with customers, ensure their needs are met, and serve as the primary internal representative of the organization. This full-time role emphasizes collaboration, knowledge of products and capabilities, and community education.

The team values hard work, teamwork, and a friendly, service-oriented approach, with opportunities for career path development in a small, fast-paced environment.