Customer Service Representative

Alphagraphicsfranchise; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Advancement

Paid time off

Training

401(k)

Performance bonus

Competitive pay

Dental insurance

Free snacks

Commissions

Flexible schedule

Team culture

Career path

Job summary

Alphagraphicsfranchise in Chicago seeks a Customer Service Representative (CSR) to be the primary internal representative, handling inquiries, taking orders, and pricing for printing services. You will coordinate with the support team to meet customer needs and ensure satisfaction.

We value a positive, coachable attitude and strong relationship-building with customers and staff. Print shop experience is preferred but not required; Adobe suite skills are a plus in this fast-paced environment.

Qualifications

• Print shop experience preferred but not required.
• Excellent verbal and written communication with customers.
• Ability to convey pricing and product capabilities to customers.
• Motivated to learn and improve in a fast-paced printing environment.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey our product, services, and capabilities and estimate pricing.
• Communicate customer requirements to the support team per policy.
• Take or enter orders, pricing, and manage lead follow-up and billing.
• Determine charges, collect deposits/payments, and arrange billing for printing services.
• Engage customers, answer questions, and upsell related products.

Skills

Print shop experience

Adobe suite design

Communication skills

Customer relationship building

Tools

PrintSmith Software (EFI)

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Competitive base Compensation plus commissions on the revenue
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US715 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

What We Expect of You

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
• Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
• Knowledge and experience in a printing shop would be preferred
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

What You Bring to the Table

• Print shop experience preferred but not required
• Fun person with positive attitude with customers
• Adobe suite design experience preferred.
• Someone who is coachable and has a desire to learn new things everyday
• Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal proactive communication skills
• Strong organizational skills, highly organized on emails and workloads
• Desire to continuously look for ways to help people going extra mile with our customers and staff
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.