Customer Service Representative

Alphagraphicsfranchise; Santa Monica (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training

Competitive pay

Flexible scheduling

Team spirit

Career path

Job summary

AlphaGraphics US763 is seeking a full-time Customer Service Representative (CSR) to build and maintain positive customer relationships. You will communicate product capabilities, answer questions, and guide customers through orders, billing, and service details.

The role emphasizes collaboration, reliability, and a customer-first approach in a fast-paced, local team environment. You will represent the franchisee, delivering friendly service and accurate information to drive satisfaction.

Qualifications

• Experience conducting customer needs assessments and meeting quality standards for service.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths/weaknesses of solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Explain products, services, and capabilities to customers.
• Act as educator to the community and customers.
• Communicate customer requirements to the support team per policies.
• Talk with customers by phone or in person to provide information, enter orders, or handle inquiries.

Skills

Customer relationships

Communication

Problem solving

Help-oriented

Critical thinking

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

BENEFITS/PERKS:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US763 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics franchisee. If hired, Franchisee will be your employer, not AlphaGraphics or any of its affiliates or any other franchisees.