Customer Experience Specialist — Printing & Design

AlphaGraphics - US715; Chicago (IL); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Free snacks

Flexible scheduling

Career path development

Training & development

Job summary

AlphaGraphics - US715 is seeking a Customer Service Representative (CSR) to join our team full-time. The CSR will be the main internal liaison, translating customer needs into service requests, pricing, and order details for the printing shop.

Candidate should be customer-focused, communicative, and capable of working with PrintSmith Software and Adobe tools. We value collaboration, dependability, and a positive attitude to drive client satisfaction and business growth.

Qualifications

• Customer-focused approach with ability to understand client needs.
• Excellent verbal and written communication; strong interpersonal skills.
• Experience coordinating with internal teams to fulfill printing orders.
• Familiarity with design tools and Adobe suite preferred.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey expertise on products, services, pricing to customers.
• Communicate customer requirements to support team per policies.
• Take orders, manage pricing, and process billing for printing services.
• Determine charges, collect payments, and arrange invoicing.

Skills

Customer service

Communication

Relationship building

Adobe suite

Print shop experience

Coachability

Problem solving

Organizational skills

Tools

PrintSmith Software

Job description

AlphaGraphics - US715 is seeking a Customer Service Representative (CSR) to join our team full-time. The CSR will be the main internal liaison, translating customer needs into service requests, pricing, and order details for the printing shop.

Candidate should be customer-focused, communicative, and capable of working with PrintSmith Software and Adobe tools. We value collaboration, dependability, and a positive attitude to drive client satisfaction and business growth.