Retail CSR: Flexible Hours, Growth Path & Impact

Alphagraphicsfranchise; Reisterstown, Northern (MD, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Competitive compensation

Career path development

Job summary

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our tight-knit team in Reisterstown, MD. This full-time role focuses on building positive relationships with customers and ensuring their needs are met.

You will serve as a primary internal representative, convey our product expertise, handle orders and inquiries, and collaborate with the support team to deliver exceptional service to our local community.

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and contribute to a small team.
• Critical thinking to identify strengths and weaknesses of solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Educate the community and customers about products and services.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer service

Relationship building

Communication

Teamwork

Job description

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our tight-knit team in Reisterstown, MD. This full-time role focuses on building positive relationships with customers and ensuring their needs are met.

You will serve as a primary internal representative, convey our product expertise, handle orders and inquiries, and collaborate with the support team to deliver exceptional service to our local community.