Print Center Operator: High-Volume Digital Publishing

Canon Business Process Services, Inc.; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Positive work environment

Employee discounts nationwide

Job summary

Canon Business Process Services, Inc. in New York seeks a Copy Operator to support client print needs, operate production equipment, ensure quality, and troubleshoot copiers/printers. You will handle print requests, manage supplies, and document production metrics.

Strong communication, organization, and the ability to work with a remote team across locations are required to succeed in this role.

Qualifications

• Associates Degree or equivalent experience.
• Fleet Management, MFD/SFD device knowledge, logistics, workflow.
• Some knowledge of multi-function print equipment including Canon, Ricoh etc.
• Proficient in Microsoft Word & Excel.
• Proficient in PowerPoint or other presentation software.
• Excellent relationship management skills.
• Excellent written and oral communication skills.
• Positive attitude and professional demeanor with all levels of management.
• Ability to manage digital inventory database.
• Troubleshooting creatively and diplomatically; strong process management.
• Ability to provide creative recommendations for process improvement.
• Strong organizational and accountability skills.
• Strong account management skills; ability to work with remote teams.
• Project management skills; ability to meet multiple deadlines.

Responsibilities

• Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
• Deliver print jobs within established timeframes; maintain logs of all work submitted and completed including service logs.
• Responsible for minor maintenance of reproduction equipment by solving paper jams and issuing service calls.
• Take meter readings daily; monitor inventory of print supplies, stock paper and toners.
• Inform clients of estimated completion times, delays, or inability to provide a service; resolve complaints to client satisfaction.
• Open/close the print center; keep the center neat and professional looking.
• Adjust image quality and manage on-demand orders using printer software; handle special client requests.
• Prepare monthly production and volume reports to measure productivity and billing.

Skills

Fleet management

MFD/SFD device knowledge

Logistics workflow

Canon/Ricoh equipment knowledge

Microsoft Word

Microsoft Excel

PowerPoint

Relationship management

Written and oral communication

Positive attitude

Digital inventory management

Troubleshooting

Process improvement

Organization

Accountability

Remote collaboration

Project management

Deadline management

Education

Associates Degree or equivalent experience

Tools

Canon

Ricoh

Job description

Canon Business Process Services, Inc. in New York seeks a Copy Operator to support client print needs, operate production equipment, ensure quality, and troubleshoot copiers/printers. You will handle print requests, manage supplies, and document production metrics.

Strong communication, organization, and the ability to work with a remote team across locations are required to succeed in this role.