Principal Utilities Transformation Leader

Accenture; Walnut Creek (CA); On-site; USD 163,000 - 434,000; Full time

Benefits offered by this job

Impactful Projects with Leading Client

Collaborative Work Culture

Competitive Compensation and Benefits

Job summary

Accenture is a global leader delivering transformative programs in Utilities, focused on Energy Retail and Customer Operations. The role entails shaping strategy, guiding large-scale transformations, and driving value for C-suite stakeholders in a rapidly evolving market.

Based in California, this senior leadership position emphasizes advisory excellence, P&L stewardship, and the development of market-leading offerings that leverage data, AI, and digital channels to improve customer experience

Qualifications

• 12+ years of utilities sector experience, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Bachelor’s degree or equivalent work experience

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation.
• Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact.

Skills

Executive advisory for C-suite

P&L management

Digital transformation and AI in utils

Energy Retail and Customer Operations

Stakeholder relationship building

Change management

Education

Bachelor’s degree or equivalent work experience

Tools

SAP

Oracle

Job description

Accenture is a global leader delivering transformative programs in Utilities, focused on Energy Retail and Customer Operations. The role entails shaping strategy, guiding large-scale transformations, and driving value for C-suite stakeholders in a rapidly evolving market.

Based in California, this senior leadership position emphasizes advisory excellence, P&L stewardship, and the development of market-leading offerings that leverage data, AI, and digital channels to improve customer experience