Utilities Transformation Director: Energy Retail & AI Ops

Accenture; Kirkland (WA); On-site; USD 170,000 - 250,000; Full time

Job summary

Accenture, a leading global professional services company, seeks a senior leader for its Utilities practice in the United States. The role focuses on transforming Energy Retail and Customer Operations through digital channels, AI, and performance improvement.

You will guide executive strategy, shape offerings, and lead multi-disciplinary teams across large client programs. The ideal candidate has 12+ years in utilities, SAP/Oracle CIS experience, strong client relationships, and proven revenue

Qualifications

• 12+ years in utilities with Retail, Customer Operations, and Meter-to-Cash.
• Experience leading large-scale transformation programs including CIS implementations (SAP or Oracle).
• Proven senior client advisor with executive stakeholder relationships.
• Experience with P&L and managing complex engagements.
• Expertise in digital transformation, data analytics and AI.
• Ability to originate and close new business and drive revenue growth.
• Excellent communication and storytelling for executive audiences.
• Experience building and leading high-performing teams.

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations.
• Serve as a trusted advisor to C-suite and senior utility executives.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation.
• Originate and lead complex sales pursuits and close opportunities.
• Oversee multi-disciplinary delivery teams and ensure high-quality outcomes.
• Act as a thought leader, contributing to external eminence and IP development.
• Build and scale high-performing teams and mentor senior talent.
• Collaborate across Accenture’s ecosystem to deliver integrated solutions.

Skills

C-suite advisory

Digital transformation

Data & AI

Leadership

Communication skills

P&L management

Client relationship

Education

Bachelor’s degree or equivalent

Tools

SAP

Oracle

Job description

Accenture, a leading global professional services company, seeks a senior leader for its Utilities practice in the United States. The role focuses on transforming Energy Retail and Customer Operations through digital channels, AI, and performance improvement.

You will guide executive strategy, shape offerings, and lead multi-disciplinary teams across large client programs. The ideal candidate has 12+ years in utilities, SAP/Oracle CIS experience, strong client relationships, and proven revenue