Utilities ERCS Principal Director: Transformation & AI

Accenture; Minneapolis (MN); On-site; USD 163,000 - 375,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a seasoned leader to drive large-scale transformation programs within Utilities, focusing on Energy Retail and Customer Operations. You will advise C-suite executives, shape strategic priorities, and deliver value through digital transformation, data and AI-enabled improvements, and strong stakeholder engagement.

You will originate new business, manage multi-disciplinary teams, mentor senior talent, and partner across Strategy, Industry X, and Technology to maximize impact

Qualifications

• At least 12 years of experience in the utilities sector, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments.
• Bachelor’s degree or equivalent work experience

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction, shaping enterprise priorities, and aligning transformation initiatives to business outcomes including growth, cost optimization, and customer satisfaction.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on topics such as customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy, developing compelling value propositions, and closing high-impact opportunities that contribute meaningfully to practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes while driving accountability across scope, timeline, and financial performance, and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and intellectual property development aligned to emerging trends, regulatory dynamics, and technology innovation.
• Build and scale high-performing teams, mentoring senior talent, fostering a strong leadership culture, and developing the next generation of practitioners within the Utilities practice.
• Collaborate across Accenture’s ecosystem (Strategy, Industry X, Technology, Song) to bring integrated, cross-functional solutions to clients and maximize impact.

Skills

Utilities transformation

Customer operations

Meter-to-Cash

CIS implementations

Executive relationships

P&L management

Digital transformation

Data & AI

Team leadership

Education

Bachelor’s degree or equivalent

Job description

Accenture is seeking a seasoned leader to drive large-scale transformation programs within Utilities, focusing on Energy Retail and Customer Operations. You will advise C-suite executives, shape strategic priorities, and deliver value through digital transformation, data and AI-enabled improvements, and strong stakeholder engagement.

You will originate new business, manage multi-disciplinary teams, mentor senior talent, and partner across Strategy, Industry X, and Technology to maximize impact