Utilities ERCS Principal Director: Transformation Leader

Accenture; Philadelphia (Philadelphia County); Hybrid; USD 151,000 - 434,000; Full time

Job summary

Accenture is seeking a senior leader to drive transformation programs in utilities, focusing on Meter-to-Cash and digital customer experience. You will partner with C-suite executives to shape strategy, design new offerings, and lead large cross-functional teams across strategy, technology, and operations.

The role emphasizes market growth, client advisory, and durable impact across utility accounts. You will oversee complex engagements, manage P&L, and develop senior teams while collaborating

Qualifications

• 12+ years of utilities sector experience in Retail, Customer Operations and Meter-to-Cash.
• Extensive track record leading large-scale transformation programs, CIS implementations (SAP/Oracle).
• Senior client advisor with ability to influence executive stakeholders and drive outcomes.
• Strong consulting and P&L management skills with measurable business impact.
• Depth in digital transformation, customer experience, data, analytics, and AI.
• Proven ability to originate and close new business and grow accounts.
• Exceptional communication and storytelling for executive audiences.
• Experience building and developing high-performing, diverse teams.

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations.
• Advise C-suite executives on strategy, priorities, and value delivery.
• Define market-leading offerings in Energy Retail and Customer Transformation.
• Originate and close major deals, shaping strategy and value propositions.
• Oversee multidisciplinary delivery teams with accountability for scope, schedule and budget.
• Act as a thought leader in Utilities, contribute to external eminence and IP development.
• Mentor senior talent and foster inclusive, high-performance teams.
• Collaborate across Strategy, Industry X, Technology and Song to deliver integrated solutions.

Education

Bachelor’s degree or equivalent work experience

Job description

Accenture is seeking a senior leader to drive transformation programs in utilities, focusing on Meter-to-Cash and digital customer experience. You will partner with C-suite executives to shape strategy, design new offerings, and lead large cross-functional teams across strategy, technology, and operations.

The role emphasizes market growth, client advisory, and durable impact across utility accounts. You will oversee complex engagements, manage P&L, and develop senior teams while collaborating