Senior Utilities Transformation Director

Accenture; Mountain View (CA); On-site; USD 163,000 - 434,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a senior leader in California with deep utilities sector expertise to drive large-scale transformation programs across Energy Retail and Customer Operations. You will guide strategy to execution, focusing on meter-to-cash improvements and AI-enabled operations.

You will serve as a trusted advisor to C-suite executives, shape market offerings, and originate complex deals, while leading diverse teams and embedding best practices across engagements.

Qualifications

• 12+ years of experience in the utilities sector, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor with executive stakeholders.
• Strong consulting and commercial acumen including managing P&L.

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction and aligning transformation initiatives to business outcomes.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy and closing high-impact opportunities for practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes and embedding best practices across engagements.
• Act as a thought leader in the Utilities industry, contributing to external eminence and IP development.

Skills

Utilities industry

Executive stakeholder management

Digital transformation

AI & data usage

Complex sales & deal shaping

Leadership of large teams

Communication storytelling

Education

Bachelor’s degree or equivalent work experience

Tools

SAP

Oracle

Job description

Accenture is seeking a senior leader in California with deep utilities sector expertise to drive large-scale transformation programs across Energy Retail and Customer Operations. You will guide strategy to execution, focusing on meter-to-cash improvements and AI-enabled operations.

You will serve as a trusted advisor to C-suite executives, shape market offerings, and originate complex deals, while leading diverse teams and embedding best practices across engagements.