Lead Technical Writer, Customer Onboarding Strategy

Elastic; Philadelphia (Philadelphia County); Remote; USD 128,000 - 203,000; Full time

Benefits offered by this job

Health coverage for you and family

Flexible locations & schedules

Generous vacation days

Parental leave

Job summary

Elastic, the Search AI Company, is seeking a Principal Technical Writer to craft the onboarding narrative and guide users from first setup to value realization. You will partner with SSC, product, and documentation to ensure onboarding drives trial-to-paid conversion, delivering a cohesive user journey and effective first-value experiences.

The role emphasizes ownership of the new-user experience, collaboration across distributed teams, and turning technical capabilities into user success in a

Qualifications

• 7+ years of relevant experience in technical writing or onboarding
• Experience in onboarding or user journey design
• Proven ability to lead initiatives and influence stakeholders
• Experience with self-service cloud products is a plus, user as practitioner

Responsibilities

• Drive the onboarding content strategy for cohesive user learning
• Align Field, Product, and Docs; coordinate with stakeholders
• Design user-focused onboarding flows highlighting best practices
• Measure, analyze, and iterate to reduce churn and improve time-to-first-value

Skills

7+ years exp

Cross-functional leadership

Narrative skills

Data-driven

Collaborative

Customer knowledge

Job description

Elastic, the Search AI Company, is seeking a Principal Technical Writer to craft the onboarding narrative and guide users from first setup to value realization. You will partner with SSC, product, and documentation to ensure onboarding drives trial-to-paid conversion, delivering a cohesive user journey and effective first-value experiences.

The role emphasizes ownership of the new-user experience, collaboration across distributed teams, and turning technical capabilities into user success in a