Principal Customer Success Portfolio Manager

Ladders; EE. UU.; A distancia; USD 151.000 - 215.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Descripción de la vacante

Ladders seeks a Principal Customer Success Portfolio Manager to lead a portfolio of services aligned with the customer lifecycle and strategic objectives. You will partner with cross-functional teams to ensure offerings are measurable, relevant, and governed by data-driven decision making.

This role emphasizes governance, optimization, and delivering value across the customer journey. This remote US-based position requires strong analytical capabilities, AI-enabled solutions experience, and a

Formación

• 8+ years in portfolio management, program management, or customer success roles.
• Foundational understanding of AI/ML technologies and experience with AI-driven solutions.
• Strong cross-functional collaboration and communication skills.
• Ability to analyze data and create actionable performance metrics.

Responsabilidades

• Develop measurable service offerings aligned with the customer lifecycle and business vision.
• Audit existing portfolio items for relevance and customer satisfaction.
• Collaborate with stakeholders to align portfolio goals and streamline processes.
• Create metrics and governance processes to assess portfolio effectiveness.
• Stay updated on industry trends and recommend strategic improvements.

Conocimientos

Portfolio mgmt

Customer success

Program management

Data-driven decisions

Cross-functional collab

Educación

Bachelor's degree in Business/Management

Descripción del empleo

For our client, we are seeking a Principal Customer Success Portfolio Manager to join the team of a leader in the Information Technology space.

This role will shape and optimize a portfolio of customer success services that support the customer lifecycle and broader business strategy. You will partner closely with cross-functional stakeholders to ensure offerings are relevant, measurable, and aligned with customer needs. The position requires a strong balance of portfolio governance, operational rigor, and data-driven decision-making to improve performance and drive customer satisfaction.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,500 – $215,000 annually

Responsibilities

• Develop measurable service offerings aligned with the customer lifecycle and business vision
• Audit existing portfolio items for relevance and customer satisfaction
• Collaborate with stakeholders to align portfolio goals and streamline processes
• Create metrics and governance processes to assess portfolio effectiveness
• Stay updated on industry trends and recommend strategic improvements

Qualifications

• Foundational understanding of AI/ML technologies and experience with AI-driven solutions
• Bachelor's degree in Business, Management, or a related field
• 8+ years in portfolio management, program management, or customer success roles
• Expertise in auditing and optimizing service documentation
• Strong cross-functional collaboration and communication skills
• Proven ability to analyze data and create actionable performance metrics

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.