Principal Customer Success Portfolio Manager (Fully Remote)

Jobgether; United States; Remote; USD 151,000 - 215,000; Full time

Benefits offered by this job

Health plan

PTO

Parental leave

Retirement savings

Education reimbursement

Remote work within the United States

Job summary

Jobgether is seeking a Principal Customer Success Portfolio Manager to work remotely in the United States. You will shape and optimize a global CS service portfolio powered by AI-driven solutions, guiding strategic offerings across Professional Services, Technical Success and Support.

You will audit portfolio items, establish governance and performance metrics, and collaborate across departments to align priorities and drive continuous improvement.

Qualifications

• Bachelor's degree and 8+ years in portfolio/program management or customer success.
• Foundational AI/ML knowledge and experience with AI-driven solutions.
• Strong analytical, collaboration, and execution skills.

Responsibilities

• Lead development and optimization of service offerings across Professional Services, Technical Success, and Support.
• Audit and assess portfolio items, establish governance frameworks and performance metrics.
• Collaborate across departments to align priorities and drive continuous improvement.

Skills

Portfolio management

Customer success

AI/ML knowledge

Analytical skills

Collaboration

Execution

Education

Bachelor's degree

Job description

• Principal Customer Success Portfolio Manager role, remote in the US.
• Shape and optimize a global Customer Success service portfolio.
• Work in a technology-driven environment with AI-driven solutions.

Accountabilities:

• Lead development and optimization of service offerings across Professional Services, Technical Success, and Support.
• Audit and assess portfolio items, establish governance frameworks and performance metrics.
• Collaborate across departments to align priorities and drive continuous improvement.

Requirements:

• Bachelor's degree and 8+ years in portfolio/program management or customer success.
• Foundational AI/ML knowledge and experience with AI-driven solutions.
• Strong analytical, collaboration, and execution skills.
• Base salary range $150,500–$215,000 USD.
• Comprehensive health plan, PTO, parental leave, retirement savings.
• Remote work within the United States, education reimbursement, and perks.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses AI to ensure fair and efficient recruitment, with human judgment in final hiring decisions.