Remote Principal – Customer Success Portfolio Manager

Ladders; Stati Uniti; Remoto; USD 151.000 - 215.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Descrizione del lavoro

Ladders seeks a Principal Customer Success Portfolio Manager to lead a portfolio of services aligned with the customer lifecycle and strategic objectives. You will partner with cross-functional teams to ensure offerings are measurable, relevant, and governed by data-driven decision making.

This role emphasizes governance, optimization, and delivering value across the customer journey. This remote US-based position requires strong analytical capabilities, AI-enabled solutions experience, and a

Competenze

• 8+ years in portfolio management, program management, or customer success roles.
• Foundational understanding of AI/ML technologies and experience with AI-driven solutions.
• Strong cross-functional collaboration and communication skills.
• Ability to analyze data and create actionable performance metrics.

Mansioni

• Develop measurable service offerings aligned with the customer lifecycle and business vision.
• Audit existing portfolio items for relevance and customer satisfaction.
• Collaborate with stakeholders to align portfolio goals and streamline processes.
• Create metrics and governance processes to assess portfolio effectiveness.
• Stay updated on industry trends and recommend strategic improvements.

Conoscenze

Portfolio mgmt

Customer success

Program management

Data-driven decisions

Cross-functional collab

Formazione

Bachelor's degree in Business/Management

Descrizione del lavoro

Ladders seeks a Principal Customer Success Portfolio Manager to lead a portfolio of services aligned with the customer lifecycle and strategic objectives. You will partner with cross-functional teams to ensure offerings are measurable, relevant, and governed by data-driven decision making.

This role emphasizes governance, optimization, and delivering value across the customer journey. This remote US-based position requires strong analytical capabilities, AI-enabled solutions experience, and a