Customer Success Architect

Ladders; EE. UU.; A distancia; USD 110.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Paid Time Off

Equity compensation

Employee stock purchase plan

Growth and development fund

Parental leave

Team member resource groups

Descripción de la vacante

Ladders is seeking a Customer Success Architect for a remote role focused on helping customers realize value from our modern software delivery platform. You will translate customer goals into clear success plans, coordinating support across internal teams to drive adoption, retention, and long-term satisfaction.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $110,000 – $130,000 annually.

Formación

• Experience in customer success or professional services roles focused on adoption and retention.
• Ability to manage customer portfolios and handle escalations effectively.
• Strong communication and organizational skills with attention to detail.
• Experience in planning and managing technical projects or initiatives.

Responsabilidades

• Partner with customers to translate business outcomes into actionable success plans.
• Guide customers on best practices in DevOps and modern software development workflows.
• Drive adoption, retention, and satisfaction for a portfolio of customers.
• Build and maintain customer success plans with defined goals and KPIs.
• Act as the primary liaison for assigned accounts, coordinating responses across teams.
• Provide hands-on technical enablement and onboarding for new platform features.
• Program manage account escalations, ensuring root causes are addressed.

Conocimientos

Git

CI/CD

DevSecOps

Customer success

Portfolio management

Communication

Organizational skills

Project management

Travel

Descripción del empleo

For our client, we are seeking a Customer Success Architect to join the team of a leader in the Information Technology space. This remote role focuses on helping customers realize value from a modern software delivery platform while strengthening adoption, retention, and long-term satisfaction. You will serve as a trusted technical and strategic partner, translating customer goals into clear success plans and coordinating support across internal teams. The position blends customer success, technical enablement, and program management to drive measurable outcomes across a portfolio of accounts.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Partner with customers to translate business outcomes into actionable success plans
• Guide customers on best practices in DevOps and modern software development workflows
• Drive adoption, retention, and satisfaction for a portfolio of customers
• Build and maintain customer success plans with defined goals and KPIs
• Act as the primary liaison for assigned accounts, coordinating responses across teams
• Provide hands-on technical enablement and onboarding for new platform features
• Program manage account escalations, ensuring root causes are addressed

Qualifications

• Practical understanding of Git and modern software development lifecycles
• Working knowledge of CI/CD and DevSecOps practices
• Experience in customer success or professional services roles focused on adoption and retention
• Ability to manage customer portfolios and handle escalations effectively
• Strong communication and organizational skills with attention to detail
• Experience in planning and managing technical projects or initiatives
• Flexibility to travel as needed

Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team member resource groups
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.