Manager, Customer Success Engineering

Ladders; United States; Remote; USD 125,000 - 211,000; Full time

Benefits offered by this job

Comprehensive health, financial, and w

Equity compensation and employee stock

Growth and development fund for профес

Parental leave for new parents

Home office support for remote work

Access to Team Member Resource Groups

Job summary

Ladders is seeking a Manager, Customer Success Engineering to lead a distributed technical team that helps customers realize value from a complex software platform and accelerate adoption across the Americas.

The role blends customer success, technical enablement, and data-driven program design to remove adoption barriers and improve outcomes. Also collaborates with Sales, CS Managers, and product/engineering to translate feedback into improvements.

Qualifications

• Solid understanding of DevSecOps practices and their business impact.
• Experience leading remote technical teams focused on customer outcomes.
• Background in software development or engineering to support technical discussions.
• Proven track record designing scalable customer success programs using data-driven insights.
• Ability to translate complex technical concepts for diverse audiences.
• Collaborative experience with Sales and cross-functional teams to align technical and commercial goals.

Responsibilities

• Lead a distributed team to improve customer adoption and success across the Americas.
• Develop scalable technical enablement strategies for key platform capabilities.
• Create frameworks to reduce adoption barriers and drive measurable outcomes.
• Collaborate with Sales and Customer Success Managers to align technical initiatives with business goals.
• Use data to evaluate program effectiveness and adjust strategies accordingly.
• Mentor team members to strengthen technical depth and customer engagement skills.
• Translate customer feedback into actionable insights for product and engineering teams.

Skills

DevSecOps

Remote team leadership

Software development

Data-driven programs

Technical enablement

Cross-functional collaboration

Plain language storytelling

Job description

For our client, we are seeking a Manager, Customer Success Engineering to join the team of a leader in the Information Technology space.

This leader will oversee a distributed technical team that helps customers realize value from a complex software platform and accelerates adoption across the Americas.

The role blends customer success, technical enablement, and data-driven program design to remove adoption barriers and improve customer outcomes.

It also partners closely with Sales, Customer Success Managers, and product and engineering teams to translate customer feedback into actionable improvements.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $124,800 – $210,600 annually

Responsibilities

• Lead a distributed team to improve customer adoption and success across the Americas
• Develop scalable technical enablement strategies for key platform capabilities
• Create frameworks to reduce adoption barriers and drive measurable outcomes
• Collaborate with Sales and Customer Success Managers to align technical initiatives with business goals
• Use data to evaluate program effectiveness and adjust strategies accordingly
• Mentor team members to strengthen technical depth and customer engagement skills
• Translate customer feedback into actionable insights for product and engineering teams

Qualifications

• Strong understanding of DevSecOps practices and their business implications
• Experience leading remote technical teams focused on customer outcomes
• Background in software development or engineering to support technical discussions
• Proven track record designing scalable customer success programs using data-driven insights
• Ability to simplify complex technical concepts for diverse audiences
• Collaborative experience working with Sales and cross-functional teams to align technical and commercial goals
• Open to diverse backgrounds with a growth mindset for learning the platform

Benefits

• Comprehensive health, financial, and well-being support
• Flexible Paid Time Off policy
• Access to Team Member Resource Groups
• Equity compensation and employee stock purchase plan
• Growth and development fund for professional advancement
• Parental leave for new parents
• Home office support for remote work

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.