Senior Consultant, Client Success

Ladders; United States; Remote; USD 127,000 - 204,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/or

401(k) plan with company match

Flexible spending accounts (FSA/HSA)

Life insurance and wellness programs

Paid time off for work-life balance

Job summary

Ladders is seeking a Senior Consultant, Client Success to partner with clients and internal teams to ensure smooth implementation, strong adoption, and measurable value across the client lifecycle. The ideal candidate will use data-driven insights, business communication skills, and cross-functional coordination to help clients realize value from solutions and services.

This role also strengthens stakeholder relationships, supports operational goals, and identifies opportunities to improve the

Qualifications

• 8+ years with a bachelor's degree, or 5+ years with an MBA/JD, or 2+ years with a PhD.
• Experience analyzing data and translating findings into business recommendations.
• Ability to communicate complex technical terms in business language for clients.
• Proven track record of results as part of a global team across time zones.
• Experience in the payment industry, including trends and regulatory environments.

Responsibilities

• Oversee implementation of new products with client and internal teams for readiness.
• Ensure client operational goals and success metrics are understood and met.
• Build and maintain trusted relationships with key client stakeholders via Client Success Plans.
• Drive initiatives to improve client adoption of products and self-service tools.
• Stay updated on market trends to enhance client experience and generate sales leads.

Skills

Data analysis

Client communication

Cross-functional

Stakeholder management

Education

Bachelor's degree

Job description

For our client, we are seeking a Senior Consultant, Client Success to join the team of a leader in the Information Technology space.

This role will partner closely with clients and internal teams to ensure smooth implementation, strong adoption, and measurable success across the client lifecycle. The ideal candidate will use data-driven insights, business communication skills, and cross-functional coordination to help clients realize value from solutions and services. This position also plays an important role in strengthening stakeholder relationships, supporting operational goals, and identifying opportunities to improve the overall client experience.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $127,300 – $204,100 annually

Responsibilities

• Oversee implementation of new products, coordinating with client and internal teams for expedited readiness
• Ensure client operational goals and success metrics are understood and met
• Build and maintain trusted relationships with key client stakeholders through proactive Client Success Plans
• Drive initiatives to improve client adoption of products and self-service tools
• Stay updated on market trends and solutions to enhance client experience and generate sales leads

Qualifications

• 8+ years of relevant experience with a bachelor's degree, or 5+ years with an advanced degree such as an MBA or JD, or 2+ years with a PhD
• Experience analyzing data and translating findings into actionable business recommendations
• Ability to communicate complex technical terms in business language tailored to clients
• Proven track record of achieving results as part of a global team across time zones
• Experience in the payment industry, including trends and regulatory environments

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) plan with company match
• Flexible spending accounts (FSA/HSA)
• Life insurance and wellness programs
• Paid time off for work-life balance

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.