Customer Success Consultant

Ladders; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Bonus opportunities

Global team experience

Job summary

Ladders is seeking a Customer Success Consultant to manage a portfolio of enterprise clients, guiding onboarding and ongoing success with AI-enabled recommendations.

You will partner with solution architects and project managers to translate customer needs into practical designs, drive adoption, and support quarterly business reviews and training. Remote role for US-based candidates.

Qualifications

• Bachelor's degree in business or related field.
• Experience in retail merchandising and consulting, preferably in fashion and lifestyle.
• Strong analytical and communication skills for customer engagements.
• Familiarity with SaaS environments and BI tools.

Responsibilities

• Own and manage a portfolio of 5-10 customers with strategic relationships.
• Lead onboarding as subject matter expert.
• Collaborate with solution architects and PMs to tailor solutions.
• Create business blueprint mapping needs to solution.
• Identify process gaps and recommend improvements.
• Analyze markdown and inventory optimization results and AI recommendations.
• Lead quarterly business reviews and user training remotely and on-site.

Skills

Analytical skills

Communication skills

Business English

Education

Bachelor's degree in business or related field

Tools

SaaS platforms

BI tools

Job description

For our client, we are seeking a Customer Success Consultant to join the team of a leader in the Enterprise Technology space.
This role will manage a portfolio of customers, serving as a trusted advisor throughout onboarding and ongoing success. You will partner closely with solution architects and project managers to translate customer needs into practical solution designs and drive adoption of AI-enabled recommendations. The position also plays a key role in identifying process gaps, guiding acceptance of new approaches, and supporting quarterly business reviews and training.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $100,000 – $130,000 annually

Responsibilities

• Own and develop a portfolio of 5-10 customers, building strategic relationships
• Act as the subject matter expert during customer onboarding
• Collaborate with solution architects and project managers to tailor solutions for customers
• Create and maintain a detailed business blueprint mapping customer needs to the solution
• Identify gaps in customer processes and recommend improvements
• Analyze markdown and inventory optimization results, managing customer acceptance of AI recommendations
• Lead quarterly business reviews and user training, both remotely and on-site

Qualifications

• Degree in business administration, management, merchandising, or a related technical field
• Experience in retail merchandising and consulting, preferably in fashion and lifestyle
• Strong analytical skills to translate customer processes into solution designs
• Excellent communication skills for engaging with customers and stakeholders
• Familiarity with SaaS environments and business intelligence tools
• Business-fluent English; additional languages are a plus
• Initiative and curiosity with a willingness to learn and tackle challenges

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off and other applicable benefits
• Opportunity to work in a global team at the intersection of retail and AI
• Potential for bonuses based on performance

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.