Principal AIOps Engineer – ServiceNow (Hybrid: 4 On-site Days)

SRI Resources; Phoenix (AZ); Hybrid; USD 110,000 - 179,000; Full time

Job summary

Software Resources has an immediate contract to hire opportunity for a Principal Engineer I – AIOps ServiceNow in Phoenix, AZ. This hybrid role requires 4 days on-site with Fridays remote and is a 6+ month contract to hire.

You will provide SME expertise, lead a team, and own large, complex design responsibilities while partnering with project sponsors to refine requirements for targeted IT solutions.

Qualifications

• ServiceNow hands-on experience with 5+ years in background, not just support.
• Hands-on engineering delivery experience required, not purely operational tasks.
• Must have hands-on development experience with ServiceNow.
• Knowledge of observability tools and cloud monitoring concepts.
• Demonstrated ability to integrate monitoring/observability tools (Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic).
• 4ServiceNow Micro-Certs for AIOps/Health Log Analytics/Cloud Observability required.

Responsibilities

• Provide SME-level expertise across domains to ensure safe, secure, compliant, and reliable solutions.
• Identify development and support needs; take on large, complex design responsibilities.
• Engage with sponsors to refine requirements and objectives of targeted solutions.
• Facilitate dialogue and collaboration across teams, including outside domains.
• Develop presentations and grow the technical skills of junior engineers.

Skills

ServiceNow expertise

Hands-on engineering

Leadership/mentorship

Education

ServiceNow Micro-Certs for AIOps/Health Log Analytics/Cloud Observability

Tools

ServiceNow

Dynatrace

AppDynamics

Datadog

New Relic

Splunk

Elastic

Job description

Software Resources has an immediate contract to hire opportunity for a Principal Engineer I – AIOps ServiceNow in Phoenix, AZ. This hybrid role requires 4 days on-site with Fridays remote and is a 6+ month contract to hire.

You will provide SME expertise, lead a team, and own large, complex design responsibilities while partnering with project sponsors to refine requirements for targeted IT solutions.