Hybrid Dallas: ServiceNow AIOps Architect & Lead Dev

Heitmeyer Consulting; Dallas (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Heitmeyer Consulting is seeking a hands-on ServiceNow Developer/Architect in the Dallas, TX area for a hybrid role. The ideal candidate will drive AIOps initiatives, implement complex event management, and lead observability integrations across cloud and on-prem environments.

The role requires expertise in building and optimizing ServiceNow AIOps/ITOM, connecting monitoring tools, and guiding other engineers toward scalable, automated solutions.

Qualifications

• Hands-on ServiceNow AIOps experience with actual implementation across AIOps, Event Management, observability integrations, and automation.
• Ability to architect solutions, work directly in the platform, and guide engineers.
• Experience delivering multi-year roadmaps for AIOps/ITOM aligned to SLAs and governance.

Responsibilities

• Define the multi-year roadmap for ServiceNow AIOps/ITOM, aligned to business SLAs, SRE objectives, and platform governance.
• Architect event correlation, noise reduction, anomaly detection and root cause workflows leveraging ServiceNow Event Management, Predictive AIOps, and Health Log Analytics.
• Establish design patterns for service maps and dependency models using CMDB, Discovery, and Service Graph.
• Lead build-out and optimization of Event Management, Cloud Observability, Metric Intelligence, and Log Analytics (including parsers, classifiers, deduplication).
• Implement automation for enrichment and remediation (Flow Designer, Orchestration, IntegrationHub, custom actions) and guide "self-healing" runbooks.
• Integrate ServiceNow with monitoring/logging tools (e.g., Dynatrace, AppDynamics, Datadog, New Relic, Splunk, Elastic), cloud providers (AWS/GCP/Azure), and messaging/ITSM systems.

Skills

AIOps

ServiceNow

ITOM

Event Management

Observability integrations

Automation

Technical leadership

Solution architecture

Tools

ServiceNow Platform

CMDB

Discovery

Service Graph

Flow Designer

Orchestration

IntegrationHub

Dynatrace

AppDynamics

Datadog

New Relic

Splunk

Elastic

AWS

GCP

Azure

Job description

Heitmeyer Consulting is seeking a hands-on ServiceNow Developer/Architect in the Dallas, TX area for a hybrid role. The ideal candidate will drive AIOps initiatives, implement complex event management, and lead observability integrations across cloud and on-prem environments.

The role requires expertise in building and optimizing ServiceNow AIOps/ITOM, connecting monitoring tools, and guiding other engineers toward scalable, automated solutions.