Healthcare Practice Operations Lead

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Beth Israel Lahey Health is hiring an Assistant Practice Manager to oversee daily operations of a primary care practice in Massachusetts. The role emphasizes strong patient service, staff supervision, scheduling, and revenue cycle coordination to support clinicians and maintain service standards.

Responsibilities include planning staff workloads, covering absences, and participating in performance reviews. The position reports to the Practice Manager and requires leadership across a team of

Qualifications

• High school diploma or GED required; associate degree preferred.
• 3-5 years related work experience required and 1-3 years supervisory/management experience required.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint or Access) and other web-based applications.

Responsibilities

• Supervises support staff involved in clinical and administrative activities.
• Plans, organizes and oversees work schedules and assignments of support staff.
• Coordinates coverage for absences, meal breaks, training and vacations.
• Plans, assigns and evaluates work of support staff.
• Makes recommendations concerning hiring, provides feedback relating to staff performance issues and human resource matters as appropriate.
• Involved in the performance review process.
• Coordinates processes to ensure efficient time of service, scheduling, referral management, pre-registration and visit ticket entry.
• Develops office orientation procedures and protocols with Practice Managers.
• Coordinate, supervise and participate in physician billing if applicable.
• Act as primary staff resource for clinicians regarding charge entry.
• Answer telephones and facilitates urgent phone messages as needed.
• Provide weekly reports of revenue cycle activities to the Practice Manager.
• Has the authority to direct and support employees daily work activities.

Job description

Beth Israel Lahey Health is hiring an Assistant Practice Manager to oversee daily operations of a primary care practice in Massachusetts. The role emphasizes strong patient service, staff supervision, scheduling, and revenue cycle coordination to support clinicians and maintain service standards.

Responsibilities include planning staff workloads, covering absences, and participating in performance reviews. The position reports to the Practice Manager and requires leadership across a team of