Senior Medical Assistant & Practice Team Lead

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Lead Medical Assistant to mentor other medical assistants and non-licensed staff within practice settings. You will oversee daily office operations, support clinical workflows, and ensure accurate patient prep and documentation in Epic.

The role emphasizes delivering compassionate patient experiences, training teammates, and coordinating with physicians, nurses, and administration to improve access and care quality.

Qualifications

• High school graduate with 2–3 years’ medical assisting experience.
• MA certificate or AS in Medical Assisting, EMT, or related training.
• Strong customer and interpersonal relationships with patients and staff.
• Willingness and ability to train and mentor others.

Responsibilities

• Mentor and train other Medical Assistants and non-licensed staff.
• Lead daily office operations and respond to issues for Practice Manager.
• Support workflow changes and staff training.
• Prepare patients for exams and document in Epic per protocol.

Skills

Mentoring

Customer service

Training & guidance

Interpersonal skills

Education

MA Certificate or AS in Medical Assisting

Tools

EPIC system

Job description

Beth Israel Lahey Health is seeking a Lead Medical Assistant to mentor other medical assistants and non-licensed staff within practice settings. You will oversee daily office operations, support clinical workflows, and ensure accurate patient prep and documentation in Epic.

The role emphasizes delivering compassionate patient experiences, training teammates, and coordinating with physicians, nurses, and administration to improve access and care quality.