Primary Care Front Desk & Patient Services Associate

Duke Careers; Durham (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Duke Primary Care in Durham, NC is seeking a Patient Service Associate to support daily clinic operations, patient check-in/out, appointment scheduling, and basic charge posting. You will work closely with care teams to ensure accurate information and friendly service.

The role requires strong communication, basic computer skills, and the ability to manage multiple tasks in a fast-paced medical office. A high school education and prior patient service experience are preferred.

Qualifications

• Minimum of one year of experience in patient service or related healthcare role.
• Ability to coordinate multiple tasks and communicate clearly.
• Familiarity with medical terminology and billing processes.
• Strong customer service orientation and professionalism.

Responsibilities

• Coordinate daily clinic preparation and patient check-in/out.
• Enter pre-visit orders, prepare charts, and post charges.
• Schedule tests and procedures and handle referrals.
• Answer phones, relay messages, and support billing steps.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Customer service

Education

High School Education

Job description

Duke Primary Care in Durham, NC is seeking a Patient Service Associate to support daily clinic operations, patient check-in/out, appointment scheduling, and basic charge posting. You will work closely with care teams to ensure accurate information and friendly service.

The role requires strong communication, basic computer skills, and the ability to manage multiple tasks in a fast-paced medical office. A high school education and prior patient service experience are preferred.