Patient Service Associate-Duke Urgent Care-Heritage

Duke Health; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in North Carolina is seeking a Patient Service Associate to support clinic operations including patient check-in/out, scheduling, and billing interactions. The ideal candidate will have strong communication skills and a minimum of one year of experience in a healthcare setting. This role is essential for ensuring efficient clinic workflows and enhancing patient experiences.

Qualifications

• Minimum of one year of work experience in patient communication.
• Preferably in a healthcare-related field.
• Experience coordinating multiple tasks or activities.

Responsibilities

• Coordinate clinic preparation and patient check-in/out.
• Provide customer service and assist with scheduling.
• Handle patient records and verify demographic data.
• Manage billing and explain charges to patients.

Skills

Strong verbal and written communication

Basic PC and data entry skills

Knowledge of medical terminology

Ability to organize and prioritize work

Education

High school education or equivalent

Job description

Overview

Patient Service Associate-Duke Primary Care-Heritage

Join to apply for the Patient Service Associate-Duke Primary Care-Heritage role at Duke University Health System.

Location: Heritage (Duke Primary Care). This role supports clinic operations, patient check-in/out, scheduling, billing interactions, and patient communications.

Responsibilities

• Coordinate and participate in daily clinic preparation processes, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling.
• Provide customer service, distribute messages, assist with ancillary scheduling and referrals management.
• Prepare for clinic visits by reviewing next-day patients, entering pre-visit orders, and preparing new patient charts.
• Handle patient records: pick up, file, return, attach HIPAA/Medicare documents, and ensure correct chart documentation.
• Check-in patients, verify demographic data in Maestro Care, and manage appropriate alerts.
• Collect and post co-payments and balances; manage cash handling according to policy.
• Explain billing to patients according to PRMO credit and collection policies; determine cash amounts based on insurance plans.
• Coordinate labs/procedures, prepare encounter forms, and schedule tests and procedures.
• Check-out patients and schedule return appointments with correct appointment type and physician assignments.
• Answer telephone calls and distribute messages to physicians, nurses, and staff; relay information accurately and timely.

Knowledge, Skills and Abilities

• Strong verbal and written communication.
• Basic PC and data entry skills; knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work, provide clear instructions, and maintain professional relationships with patients and staff.
• Ability to apply departmental policies related to verifying patient information, collecting payments, and maintaining records.

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a diverse, collaborative, innovative, and inclusive community where all voices are heard. All members have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for reasonable accommodation will be provided by each hiring department.

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field. Experience coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A

Additional Notes

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