Patient Care & Front Office Coordinator

Duke Clinical Research Institute; Oxford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Primary Care Oxford is seeking a Patient Service Associate to support front-desk operations at the Oxford clinic. You will check in patients, verify demographics, collect co-pays, and assist with coordinating labs and procedures to ensure smooth, accurate patient flow.

The role emphasizes clear communication, accurate data entry, and adherence to policies while delivering compassionate service to patients and families in a community clinic setting.

Qualifications

• High school education or equivalent required.
• Minimum of one year of work experience in direct patient service or healthcare setting preferred.
• Strong communication skills and ability to multitask in a clinic environment.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Check-in patients and verify demographics; collect co-payments and balances.
• Coordinate labs and procedures; file and organize patient records and documents.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Organization

Customer service

Education

High school diploma

Tools

Maestro Care

Job description

Duke Primary Care Oxford is seeking a Patient Service Associate to support front-desk operations at the Oxford clinic. You will check in patients, verify demographics, collect co-pays, and assist with coordinating labs and procedures to ensure smooth, accurate patient flow.

The role emphasizes clear communication, accurate data entry, and adherence to policies while delivering compassionate service to patients and families in a community clinic setting.