Primary Care Customer Advocate — Patient Support Pro

Tennova Healthcare LaFollette Medical Center; La Follette (TN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision/Life insurance

401(k) with company match

PTO and extended illness benefits

Certification/licensure reimbursement

Student loan support

Job summary

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative for Primary Care in Caryville. This role handles inquiries across phone, email, chat, and in-person interactions, documenting all communications and escalating issues when needed.

Ideal candidates have 1–2 years in customer service, with knowledge of ticketing platforms and CRM tools, plus associates-level coursework in business or communications. On-site with comprehensive benefits.

Qualifications

• Working knowledge of Google Suite and ticketing platforms.
• Experience with ServiceNow or similar systems.
• Proficient in CRM software and Microsoft Office.

Responsibilities

• Handle customer inquiries via phone, email, chat, and in-person interactions.
• Create service cases and document all interactions accurately.
• Resolve customer concerns with professionalism and empathy.

Skills

Google Suite

ServiceNow

CRM systems

Oracle ERP

Education

Associate degree or coursework in Business/Communications

Tools

Soft phone software

Microsoft Office

Job description

Tennova Healthcare LaFollette Medical Center is seeking a Customer Service Representative for Primary Care in Caryville. This role handles inquiries across phone, email, chat, and in-person interactions, documenting all communications and escalating issues when needed.

Ideal candidates have 1–2 years in customer service, with knowledge of ticketing platforms and CRM tools, plus associates-level coursework in business or communications. On-site with comprehensive benefits.